How to integrate Jira Atlassian with GitLab cloud?











up vote
3
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The current documentation does not match the new interfaces exactly but what I have being able to put together is displayed in the screenshots below.



What does work is:




  • When I push a comment to GitLab a link is built and links to the properly referenced JIRA ticket.

  • JIRA is added as a LHS menu item which opens link I define as Web URL (see below).


What does not work is:




  • The JIRA ticket does not display the comment.


On GitLab



My settings keep failing the integration test and I have no idea what the problem is.



myproject > Settings > Integrations



enter image description here



On JIRA CLOUD



I have created a user as per instructions in the docs




  1. https://gitlab.com/help/user/project/integrations/jira

  2. https://gitlab.com/gitlab-org/gitlab-ce/blob/8-13-stable/doc/project_services/jira.md


enter image description here



From what I can gather is if I want to comment I just have to mention a correctly formatted JIRA ticket ID and if I want to change the state of a ticket I need to set the correct Transition ID(s) which I can find in my JIRA workflow.



I am able to log in manually to JIRA with the "Gitlab Dev" user account, and post comments.



Has anyone else got this to work with the newer admin layouts?










share|improve this question

















This question had a bounty worth +50
reputation from chris loughnane that ended 11 hours ago. Grace period ends in 12 hours


Looking for an answer drawing from credible and/or official sources.


As described I have followed all the official docs I can find. I just want to get the thing to work so no need for a lot of detail.




















    up vote
    3
    down vote

    favorite
    1












    The current documentation does not match the new interfaces exactly but what I have being able to put together is displayed in the screenshots below.



    What does work is:




    • When I push a comment to GitLab a link is built and links to the properly referenced JIRA ticket.

    • JIRA is added as a LHS menu item which opens link I define as Web URL (see below).


    What does not work is:




    • The JIRA ticket does not display the comment.


    On GitLab



    My settings keep failing the integration test and I have no idea what the problem is.



    myproject > Settings > Integrations



    enter image description here



    On JIRA CLOUD



    I have created a user as per instructions in the docs




    1. https://gitlab.com/help/user/project/integrations/jira

    2. https://gitlab.com/gitlab-org/gitlab-ce/blob/8-13-stable/doc/project_services/jira.md


    enter image description here



    From what I can gather is if I want to comment I just have to mention a correctly formatted JIRA ticket ID and if I want to change the state of a ticket I need to set the correct Transition ID(s) which I can find in my JIRA workflow.



    I am able to log in manually to JIRA with the "Gitlab Dev" user account, and post comments.



    Has anyone else got this to work with the newer admin layouts?










    share|improve this question

















    This question had a bounty worth +50
    reputation from chris loughnane that ended 11 hours ago. Grace period ends in 12 hours


    Looking for an answer drawing from credible and/or official sources.


    As described I have followed all the official docs I can find. I just want to get the thing to work so no need for a lot of detail.


















      up vote
      3
      down vote

      favorite
      1









      up vote
      3
      down vote

      favorite
      1






      1





      The current documentation does not match the new interfaces exactly but what I have being able to put together is displayed in the screenshots below.



      What does work is:




      • When I push a comment to GitLab a link is built and links to the properly referenced JIRA ticket.

      • JIRA is added as a LHS menu item which opens link I define as Web URL (see below).


      What does not work is:




      • The JIRA ticket does not display the comment.


      On GitLab



      My settings keep failing the integration test and I have no idea what the problem is.



      myproject > Settings > Integrations



      enter image description here



      On JIRA CLOUD



      I have created a user as per instructions in the docs




      1. https://gitlab.com/help/user/project/integrations/jira

      2. https://gitlab.com/gitlab-org/gitlab-ce/blob/8-13-stable/doc/project_services/jira.md


      enter image description here



      From what I can gather is if I want to comment I just have to mention a correctly formatted JIRA ticket ID and if I want to change the state of a ticket I need to set the correct Transition ID(s) which I can find in my JIRA workflow.



      I am able to log in manually to JIRA with the "Gitlab Dev" user account, and post comments.



      Has anyone else got this to work with the newer admin layouts?










      share|improve this question















      The current documentation does not match the new interfaces exactly but what I have being able to put together is displayed in the screenshots below.



      What does work is:




      • When I push a comment to GitLab a link is built and links to the properly referenced JIRA ticket.

      • JIRA is added as a LHS menu item which opens link I define as Web URL (see below).


      What does not work is:




      • The JIRA ticket does not display the comment.


      On GitLab



      My settings keep failing the integration test and I have no idea what the problem is.



      myproject > Settings > Integrations



      enter image description here



      On JIRA CLOUD



      I have created a user as per instructions in the docs




      1. https://gitlab.com/help/user/project/integrations/jira

      2. https://gitlab.com/gitlab-org/gitlab-ce/blob/8-13-stable/doc/project_services/jira.md


      enter image description here



      From what I can gather is if I want to comment I just have to mention a correctly formatted JIRA ticket ID and if I want to change the state of a ticket I need to set the correct Transition ID(s) which I can find in my JIRA workflow.



      I am able to log in manually to JIRA with the "Gitlab Dev" user account, and post comments.



      Has anyone else got this to work with the newer admin layouts?







      gitlab jira integration






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      edited Nov 25 at 15:14









      Mehdi

      3,29711833




      3,29711833










      asked Nov 19 at 16:54









      chris loughnane

      1,28332042




      1,28332042






      This question had a bounty worth +50
      reputation from chris loughnane that ended 11 hours ago. Grace period ends in 12 hours


      Looking for an answer drawing from credible and/or official sources.


      As described I have followed all the official docs I can find. I just want to get the thing to work so no need for a lot of detail.








      This question had a bounty worth +50
      reputation from chris loughnane that ended 11 hours ago. Grace period ends in 12 hours


      Looking for an answer drawing from credible and/or official sources.


      As described I have followed all the official docs I can find. I just want to get the thing to work so no need for a lot of detail.


























          1 Answer
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          Make sure that the Jira user you set up for the integration has the correct access permission to post comments on a Jira issue and also to transition the issue, if you’d like GitLab to also be able to do so.



          Jira issue references and update comments will not work if the GitLab issue tracker is disabled.






          share|improve this answer





















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            1 Answer
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            active

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            active

            oldest

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            up vote
            1
            down vote













            Make sure that the Jira user you set up for the integration has the correct access permission to post comments on a Jira issue and also to transition the issue, if you’d like GitLab to also be able to do so.



            Jira issue references and update comments will not work if the GitLab issue tracker is disabled.






            share|improve this answer

























              up vote
              1
              down vote













              Make sure that the Jira user you set up for the integration has the correct access permission to post comments on a Jira issue and also to transition the issue, if you’d like GitLab to also be able to do so.



              Jira issue references and update comments will not work if the GitLab issue tracker is disabled.






              share|improve this answer























                up vote
                1
                down vote










                up vote
                1
                down vote









                Make sure that the Jira user you set up for the integration has the correct access permission to post comments on a Jira issue and also to transition the issue, if you’d like GitLab to also be able to do so.



                Jira issue references and update comments will not work if the GitLab issue tracker is disabled.






                share|improve this answer












                Make sure that the Jira user you set up for the integration has the correct access permission to post comments on a Jira issue and also to transition the issue, if you’d like GitLab to also be able to do so.



                Jira issue references and update comments will not work if the GitLab issue tracker is disabled.







                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered 2 days ago









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