Change Customer Information field in AgentTicketZoom OTRS6
I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?
I need to add a TicketLicense input box below LastName of the field
Yellow circle displays where I need to add my input box
perl otrs
asked Oct 16 '18 at 8:44
user1849542
34
add a comment |
I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?
I need to add a TicketLicense input box below LastName of the field
Yellow circle displays where I need to add my input box
perl otrs
asked Oct 16 '18 at 8:44
user1849542
34
add a comment |
I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?
I need to add a TicketLicense input box below LastName of the field
Yellow circle displays where I need to add my input box
perl otrs
asked Oct 16 '18 at 8:44
user1849542
34
I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?
I need to add a TicketLicense input box below LastName of the field
Yellow circle displays where I need to add my input box
perl otrs
perl otrs
asked Oct 16 '18 at 8:44
user1849542
34
asked Oct 16 '18 at 8:44
user1849542
34
edited Oct 16 '18 at 8:57
asked Oct 16 '18 at 8:44
user1849542
34
asked Oct 16 '18 at 8:44
user1849542
34
asked Oct 16 '18 at 8:44
user1849542
34
34
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
Look at files:
Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt
Kernel/Output/HTML/Layout/Ticket.pm
You also may need to change mappings, take a look at Kernel/Config/Defaults.pm
Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/
answered Oct 16 '18 at 12:44
art_varn
1438
add a comment |
If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.
answered Nov 21 '18 at 8:35
Juan Clavero
537
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
Look at files:
Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt
Kernel/Output/HTML/Layout/Ticket.pm
You also may need to change mappings, take a look at Kernel/Config/Defaults.pm
Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/
answered Oct 16 '18 at 12:44
art_varn
1438
add a comment |
Look at files:
Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt
Kernel/Output/HTML/Layout/Ticket.pm
You also may need to change mappings, take a look at Kernel/Config/Defaults.pm
Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/
answered Oct 16 '18 at 12:44
art_varn
1438
add a comment |
Look at files:
Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt
Kernel/Output/HTML/Layout/Ticket.pm
You also may need to change mappings, take a look at Kernel/Config/Defaults.pm
Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/
answered Oct 16 '18 at 12:44
art_varn
1438
Look at files:
Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt
Kernel/Output/HTML/Layout/Ticket.pm
You also may need to change mappings, take a look at Kernel/Config/Defaults.pm
Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/
answered Oct 16 '18 at 12:44
art_varn
1438
answered Oct 16 '18 at 12:44
art_varn
1438
answered Oct 16 '18 at 12:44
art_varn
1438
answered Oct 16 '18 at 12:44
art_varn
1438
1438
add a comment |
add a comment |
If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.
answered Nov 21 '18 at 8:35
Juan Clavero
537
add a comment |
If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.
answered Nov 21 '18 at 8:35
Juan Clavero
537
add a comment |
If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.
answered Nov 21 '18 at 8:35
Juan Clavero
537
If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.
answered Nov 21 '18 at 8:35
Juan Clavero
537
answered Nov 21 '18 at 8:35
Juan Clavero
537
answered Nov 21 '18 at 8:35
Juan Clavero
537
answered Nov 21 '18 at 8:35
Juan Clavero
537
537
add a comment |
add a comment |
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